THE MITS WAY
It's a mindset. It's what attracts people to
work for us, stay with us, hire us and recommend us.
WOW THE CLIENT
We are a customer service company first, an IT company second.
- We go the extra mile in everything we do to not just achieve client satisfaction, but to earn their loyalty daily.
DOWNTIME IS THE ENEMY
We minimize downtime through best practices, process and standardization.
- Our business model demands that we minimize downtime, and our profitability depends on it. An ounce of prevention is worth a pound of cure.
RESPONSIBILITY TO CLIENT
We consider the financial impact to our client with every decision we make.
- The unique needs of a client always trump any specific vendor, solution or technology platform. Our Mission is to always present options & educate so we can help our clients make the best business decisions.
WE OWN IT
We own issues until they are resolved.
- No finger pointing allowed! We live by the mantra “Fall on the grenade: If you see a problem, jump on it.”
We believe in simple billing, simple communication and simple solutions.
- Billing will always be transparent and predictable. Communication will always be complete & constant. Solutions will always be made as simple as possible, but no simpler.
I’VE GOT YOUR BACK
Every team member is an essential part of the fabric of our company.
- Respecting, supporting and caring for each other in the good times (and the tough) is how we will succeed as a company.
STRIVE FOR EXCELLENCE
We foster a culture of achievement, success, & continuous improvement.
- To that end we measure and monitor many key performance indicators with service delivery as well as individual performance. That which is measured improves. That which is measured and reported improves exponentially.