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- Your 3 options for technical support, the pros/cons of each and how much other local businesses are paying for them
- Cheat sheet - 21 questions to ask while you are evaluating who to hire so you get the BEST deal
- How to avoid getting burned by a common billing model that puts all the risk on you, instead of the IT provider
- Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.