IT IS COMPLICATED

IT is not the most exciting topic to talk about, but in today’s digital age your IT infrastructure is the pulse of your business. This is why we created a managed IT department (MID). It’s a universal solution for any size business. Instead of spending money on new IT employees, hardware, software, employee benefits, and the list goes on, we’re providing you what an employee can’t. For an all-inclusive, flat monthly rate, we provide you 24/7 monitoring of your entire IT infrastructure including cybersecurity. In order to see the value of choosing MID, it’s important to understand the other options that currently exist.

KNOW THE DIFFERENCE

We understand that as a business owner, you or someone you have appointed, is responsible on the allocation of your capital. Since most businesses depend on technology, it’s important to understand the different service types available to you. We hope that after realizing what is available to you, you will be able to understand the “why” choosing MID is the right business decision for your business.

MID:

The best option for your business. You and your employees will experience little to no downtime because we achieve and provide you a 99% uptime rate for your technology. For an all-inclusive, flat monthly rate, you will receive U.S based, 24/7 proactive monitoring and support at your beck and call for your entire technological infrastructure. No hourly rate, no labor billing, no hidden fees, and no out of scope charges. Your rate will be predictable and will NOT change. Ultimate transparency and peace of mind.

MSP:

A Managed Service Provider (MSP), always charge for labor, projects and everything out of scope. They typically offer different plans that provide different services and types of support. If your systems went down, do you know what kind of support you need? Didn’t think so. Choosing an MSP can be very complicated because there are so many MSPs offering different types of service levels and it is up to you to decide what you need.

Break / Fix:

The original model. When something breaks, you make a call and at some point someone comes out to your location and fixes the issue. Break/Fix providers trade time for money. These businesses keep their fingers crossed that your technology continues to fail because that is how they profit. You just want your IT to work and they want your IT to break. Let’s not forget the cost associated with the break/fix model (labor cost, project fee, equipment, hidden fees, repair fees), and the list goes on.

Relax. IT’s Covered

Whether you have problems to solve today or are looking to head off IT problems tomorrow, you need the right IT partner — one that provides the support you need, is close by, and can grow with you long term.

With our flat monthly fee, you can forget about hourly rates, labor billing, fees for drive time, hidden charges, and unpredictable monthly bills. Instead, focus on your business. We’ve got IT covered.

24/7/365 Support

Superior service 24 hours a day, 7 days a week, 365 days a year. Speak with one of our knowledgeable techs any time that you need support.

Simple Pricing

Pricing is simple, transparent and easy to understand. Your costs are normalized and predictable so that you always know how to budget for growth.

Truly All-Inclusive

No labor costs, out-of- scope labor or hourly rates. Forget tracking a technician’s hours. There are no hidden charges in our agreement. Anywhere.

Your IT Department

Completely aligned with your business. We take complete ownership over all IT management. Your network running smoothly is the only way we are successful.

We cover IT. You grow your business.

At Monroy ITS, we are serious about superior IT support. We leverage the combined skills, expertise, and knowledge of hundreds of IT companies to tackle your IT problems quickly, so you can simply focus on growing your business.

Top Questions to Ask Potential IT Support Companies

  1. How is your contract structured? Is there anything that you charge extra for?
  2. Do you charge us onboarding or project fees? Labor for system upgrades, office moves, installing new equipment?
  3. Does your monthly fee go up AND down based on what you're supporting?

FULLY MANAGED IT SERVICES

100% managed IT services. Forget about your network. We've got IT covered.

BUSINESS CONTINUITY & DISASTER RECOVERY

We combine planning, prevention, protection to make sure your business thrives no matter what comes your way.

SECURE STORAGE SOLUTIONS

Enterprise level infrastructure, storage, security, offering 99%+ uptime SLA and support.

CYBERSECURITY

Unmatched prevention technology in a single platform. Any threat. Any OS. Any device.

  • Network Support & Security
  • Infrastructure Management
  • Virtualization
  • IT Consulting
  • Data Backup
  • Cloud Services
  • VoIP
  • Hardware/Software